Claims Industry Profiles: Barbara Prosch
By Joan Barrett

Barbara Prosch was an underwriter for Diaryland Insurance Company handling Washington State, Oregon and California from her office in Southern California.

That was Barbara's introduction to the insurance industry and from those underwriting days to her immersion in the Foothill's B&B Cleaning and Restoration Services years later her only experience with insurance was the monthly premiums she paid.

However, just before working as B&B's office manager, Barbara was left alone with two daughters in a drafty 400 square foot basement apartment with no kitchen; just a camp stove, crock-pot, card table and chairs; no heat and no child support. She was hired by Bill Prosch and adapted quickly to the complexities of the insurance repair business to Bill's exacting standards. B&B sent her to the Xactimate training facility in Utah and she rapidly became an invaluable asset to the restoration company.

B&B joined a management based franchise system and changed the company name to El Dorado Service Team of Professionals in 1992 (El Dorado STOP). Barbara began to market for the company one day a week and her lively personality and natural rapport with people made her even more valuable to the company. She also became more essential to Bill Prosch as their working relationship and friendship blossomed into a deep respect and warm regard. Bill and Barbara were married in June of 1998.

Barbara began marketing fulltime for El Dorado STOP in May of 1998 and from the first month that she was out interacting with the insurance community, El Dorado STOP attained their monthly goal and continued to do so each and every month thereafter. El Dorado Service Team ranked in the top five of Service Team of Professionals Franchises in the country for 5 years running, and two of those years was selected as the "best of the best" &endash; top franchise in the country.

Barbara and Bill figured that they proved that well-planned marketing and the highest business ethics are an unbeatable team.

Barbara and Bill are very grateful for the richness of their lives and have been giving back to their community by way of a scholarship to Independence High School in the name of Bill's son Eric, who died in March of 2000. They award a scholarship of compassion based on the recipient's will to persevere through adversity and serious challenges in life outside of school. These scholarships are not dependent on academics alone. The funds may be used for a trade school or college or any educational outlet, and is renewed as long as the recipient stays in school.

Barbara has been an integral part of the insurance claims associations since she served as secretary for Sacramento Claims Association for three years and was honored with the Member of the Year Award in 2001. She also served as the golf tournament sponsorship chair for 2 years. Not one to take a rest she took on the very challenging golf sponsorship chair for the Property Claims Forum and excelled at that responsibility for three years as well. She worked tirelessly for the Insurance Professionals of Sacramento (formerly Insurance Women of Sacramento) during these years and contributed time, raffle prizes, golf sponsorships and moral support to the group. During this time she also took on the secretarial duties at the CCNC planning committee in 1997, and after several years of behind the scenes work, she became Vice-President and then President of CCNC in 2003- concurrent with the Presidency of the PCF. During her PCF's Presidential term, Barbara hosted and co-chaired the Year End Ball at the Sutter Club in 2003. Barbara was instrumental in bringing off this year's very successful golf tournament for the Property Claims Forum as well. Along with the memberships of Sacramento Claims and Property Claims Forum, Barbara has been an active member of the IBA West, and a sponsoring member of the CAIIA. Barbara was the president of Network El Dorado, a local business group, in addition to involvement with the El Dorado Film Commissioners in Placerville provided restoration and construction services for several movies filmed in El Dorado County.

The El Dorado County based full-service restoration and construction firm has left the franchise system behind after twelve years and all of their obligations fulfilled. Their name has been changed to reflect the new direction and is now El Dorado Restoration. A new part of their team is Bob Gillett, a partner that shares their ethics and high standards.

Barbara's new title in the renamed company is Director of Business Development and she supervises the administration staff as well. We just hope that she can keep that Wonder Woman cape stuffed inside her business suit. Thank you for all that you do for the insurance community, Barbara.

Joan Barrett is owner of the independent marketing firm, Market Share. She is also past president of the Sacramento Claims Association, 2004 President Claims Conference of Northern, Inc., and a free-lance writer. Contact Joan at: joanbarrett@yahoo.com.


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