Welcome to The Communications Bringing Claims Professionals
Together |
 |
|---|
Tami McLarty can’t stop smiling these days. She has been receiving warm welcomes back to Sequoia Insurance, a regional carrier she reluctantly left when they closed their Sacramento office, this time as a remote casualty adjuster based in her home office in Sacramento, and she couldn’t be happier. |
|
|---|
|
“Everyone has been so welcoming it is just wonderful,” Tami explains. “It is a huge compliment to be given this opportunity and I truly feel like I’m coming home. Not just coming back to the job, but to people I respect and admire who are committed to the success of this program. Lola Hogan is one I consider my claims mentor, I learned so much from her. It’s a thrill to be reporting to her once again and to be working in an area that I’m passionate about.” Coming from a true multi-line background, Tami started her adjusting career with State Farm and has always been intrigued with the investigative aspect of claims. She cites her father’s job as a California Highway Patrol Captain with instilling that quest to discover the cause of an event in her as she grew, and later in her career she found a field working with litigated files that she “loves, loves, loves!”. “The art of negotiation is another challenge I enjoy,” Tami went on. “Sometimes it isn’t about the money. I’ve learned to think outside the dollar amounts and really try to listen to what will make the claimants feel that a wrong has been atoned. Sometimes it is a written apology - it could be that a bench commemorating their loved one is what success looks like to the claimant. One only learns by careful listening,” she says thoughtfully. “Furthermore, I believe in mediation. I think it is smart claims handling. I like to become involved in the mediation process and the attorneys that I work with respect that I’m not impassive about the process,” she states. “I’m excited to know that Sequoia will be supporting continuing education even though, like with all companies, budgets are under scrutiny and reserves are closely watched. It’s great to know that we will be able to stay on top of changes in legislation and technology. It is technology that opened the window to allow me to work in a paperless environment that features real-time file handling in order to take this job.” Tami juggles two cell phones, one for business and one personal phone and clearly gets a kick out of the features that each provide. Tall and athletic, Tami excels at sports from golf to snow and water skiing. She takes the time to explain the nuances of knee boarding behind a ski boat on the river. “People scoff when I say I love knee boarding,” she says, “but when I come off of a wake and catch another wake, they wave and cheer and I love it. But then I get to pay for it in pain in my joints for the next week.” Tami and her Kerry Blue terrier, Truman, like to hang around the kitchen. Tami cooking with passion (imagine that!) and Truman waiting to catch any goodies that may fall during the process. An imaginative cook, Tami’s signature dish is Beef Wellington and she has made it so many times that she loves to improvise the ingredients surrounding the filet for variety.
|
|---|
Articles Index | ANN Home | Articles by Joan Barrett webmaster: bryan@AssociationNewsNetwork.com |
|---|